Senior IT Support Specialist - network troubleshooting (remote)

Redstone Glen Banking Services is a regional lender in New Orleans with branches and a growing mobile service. We are hiring a Senior IT Support Specialist to take on network troubleshooting. You would join a small organisation of about 109 people, working mostly from home. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. • Set up, repair and retire laptops, phones and printers. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with deposit accounts. • CompTIA A+ or similar certification. Working arrangement • Contract for four months, with a review at the end and a chance of extension. • Remote-friendly, with a monthly team day in New Orleans. • We will tell you what to expect at each step of the hiring process.