Senior IT Support Specialist - network troubleshooting (remote)

Greenridge Wilder Insurance Group is looking for a Senior IT Support Specialist. The job centres on network troubleshooting for customer complaints, and it would suit someone who likes steady, practical work. We invest in training for new adjusters. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Create and disable user accounts as people join and leave. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with customer complaints. Working arrangement • Full-time, on a regular day shift. • Remote-friendly, with an occasional day on site in Boise. • We will tell you what to expect at each step of the hiring process.