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Senior IT Support Specialist - network troubleshooting (remote)

Westbrook Pine Manufacturing · Remote · part time

Westbrook Pine Manufacturing is a Madison manufacturer supplying regional industrial customers. We are hiring a Senior IT Support Specialist to take on network troubleshooting. We value people who work safely and speak up. What you will do • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Answer support requests by phone, chat and in person and log every ticket. • Set up, repair and retire laptops, phones and printers. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with customer orders. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 20 hours a week, spread across three days. • Remote-friendly, with an occasional day on site in Madison. • We reply to every applicant.

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