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Senior IT Support Specialist - network troubleshooting (remote)

Nova Pine Financial · Remote · part time

We are growing our team at Nova Pine Financial and adding a Senior IT Support Specialist whose main responsibility will be network troubleshooting. Trust is the product, so accuracy and clarity matter. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Keep an accurate asset list and patch schedule. • Set up, repair and retire laptops, phones and printers. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with loan applications. Working arrangement • Part-time, about 20 hours a week, spread across three days. • Remote-friendly, with an occasional day on site in Detroit. • We reply to every applicant.

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