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Senior IT Support Specialist - network troubleshooting (remote)

Amberfield Financial · Remote · full time

Amberfield Financial is looking for a Senior IT Support Specialist. The job centres on network troubleshooting for payment disputes, and it would suit someone who likes steady, practical work. You would join a large organisation of more than 1,000 people, working mostly from home. What you will do • Set up, repair and retire laptops, phones and printers. • Create and disable user accounts as people join and leave. • Keep an accurate asset list and patch schedule. • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with payment disputes. Working arrangement • Full-time, Monday to Friday. • Fully remote, with a monthly team day in Memphis. • We reply to every applicant.

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