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Senior IT Support Specialist - network troubleshooting (remote)

Redstone Cedar Banking Services · Remote · contract

Redstone Cedar Banking Services provides everyday banking and small-business lending around Orlando, and we need a Senior IT Support Specialist to lead our network troubleshooting. You would join a large organisation of about 660 people, working mostly from home. What you will do • Keep an accurate asset list and patch schedule. • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. • Set up, repair and retire laptops, phones and printers. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with branch operations. Working arrangement • Contract for nine months, with the possibility of becoming permanent. • Fully remote, with an occasional day on site in Orlando. • We reply to every applicant.

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