Senior IT Support Specialist - network troubleshooting (remote)

We are growing our team at Summit Beacon Financial and adding a Senior IT Support Specialist whose main responsibility will be network troubleshooting. You would join a large organisation of more than 1,000 people, working mostly from home. What you will do • Write short how-to guides for problems that keep recurring. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Keep an accurate asset list and patch schedule. • Create and disable user accounts as people join and leave. • Set up, repair and retire laptops, phones and printers. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • Experience with payment disputes. • CompTIA A+ or similar certification. Working arrangement • Contract for twelve months, with the possibility of becoming permanent. • Fully remote, with quarterly visits in Oklahoma City. • Applications are reviewed on a rolling basis.