Senior IT Support Specialist - network troubleshooting (remote)

We are growing our team at Clearpath Granite Markets Group and adding a Senior IT Support Specialist whose main responsibility will be network troubleshooting. We like people who know our customers by name. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Set up, repair and retire laptops, phones and printers. • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • Experience with online orders. • CompTIA A+ or similar certification. Working arrangement • Contract for six months, with clear deliverables from the first week. • Remote-friendly, with quarterly visits in Atlanta. • Applications are reviewed on a rolling basis.