Senior IT Support Specialist - network troubleshooting (remote)

Cedar Pike Manufacturing is looking for a Senior IT Support Specialist. The job centres on network troubleshooting for work orders, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Keep an accurate asset list and patch schedule. • Create and disable user accounts as people join and leave. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with work orders. Working arrangement • Full-time, with a steady weekday schedule. • Fully remote, with a monthly team day in Orlando. • We reply to every applicant.