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Senior IT Support Specialist - network troubleshooting (remote)

Northwind Kestrel Property Management · Remote · part time

Northwind Kestrel Property Management is looking for a Senior IT Support Specialist. The job centres on network troubleshooting for vendor invoices, and it would suit someone who likes steady, practical work. Maintenance and leasing staff share information every day. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Write short how-to guides for problems that keep recurring. • Set up, repair and retire laptops, phones and printers. • Keep an accurate asset list and patch schedule. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with vendor invoices. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 28 hours a week, spread across three days. • Remote-friendly, with a monthly team day in Portland. • We reply to every applicant.

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