Senior IT Support Specialist - network troubleshooting (remote)

We are growing our team at Northwind Ivory Inspection Services and adding a Senior IT Support Specialist whose main responsibility will be network troubleshooting. You would work closely with colleagues in operations, support and management. What you will do • Set up, repair and retire laptops, phones and printers. • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Keep an accurate asset list and patch schedule. • Create and disable user accounts as people join and leave. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with client sites. Working arrangement • Part-time, about 28 hours a week, spread across three days. • Fully remote, with a monthly team day in Austin. • We reply to every applicant.