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Senior IT Support Specialist - network troubleshooting (remote)

Clearpath Pine Staffing · Remote · part time

Clearpath Pine Staffing is looking for a Senior IT Support Specialist. The job centres on network troubleshooting for timekeeping, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Set up, repair and retire laptops, phones and printers. • Write short how-to guides for problems that keep recurring. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with timekeeping. Working arrangement • Part-time, about 16 hours a week, mornings. • Remote-friendly, with an occasional day on site in Austin. • We reply to every applicant.

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