Senior IT Support Specialist - network troubleshooting (remote)

Westbrook Timber Property Management is looking for a Senior IT Support Specialist. The job centres on network troubleshooting for lease renewals, and it would suit someone who likes steady, practical work. We are flexible about schedules. What you will do • Keep an accurate asset list and patch schedule. • Create and disable user accounts as people join and leave. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Write short how-to guides for problems that keep recurring. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with lease renewals. Working arrangement • Full-time, with a steady weekday schedule. • Remote-friendly, with a monthly team day in Orlando. • We will tell you what to expect at each step of the hiring process.