Senior IT Support Specialist - network troubleshooting (remote)

Amberfield Forge Freight Group moves freight for manufacturers and retailers out of Tucson. We are hiring a Senior IT Support Specialist to take on network troubleshooting. Dispatch, drivers and warehouse staff talk to each other constantly. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Keep an accurate asset list and patch schedule. • Set up, repair and retire laptops, phones and printers. • Write short how-to guides for problems that keep recurring. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with dock schedules. Working arrangement • Contract for nine months, with clear deliverables from the first week. • Fully remote, with a monthly team day in Tucson. • Applications are reviewed on a rolling basis.