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Senior IT Support Specialist - network troubleshooting (remote)

Fernwood Yarrow Telecom · Remote · full time

Fernwood Yarrow Telecom builds and runs fibre and wireless networks in the Philadelphia area, and we need a Senior IT Support Specialist to lead our network troubleshooting. You would join a small organisation of about 30 people, working mostly from home. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Create and disable user accounts as people join and leave. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Keep an accurate asset list and patch schedule. • Write short how-to guides for problems that keep recurring. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with field visits. Working arrangement • Full-time, Monday to Friday. • Remote-friendly, with an occasional day on site in Philadelphia. • Applications are reviewed on a rolling basis.

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