Senior IT Support Specialist - network troubleshooting (remote)

Greenridge Yarrow Hospitality operates hotels and event venues around Tucson, and we need a Senior IT Support Specialist to lead our network troubleshooting. Guests remember kindness. What you will do • Write short how-to guides for problems that keep recurring. • Set up, repair and retire laptops, phones and printers. • Answer support requests by phone, chat and in person and log every ticket. • Create and disable user accounts as people join and leave. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • Experience with guest bookings. • CompTIA A+ or similar certification. Working arrangement • Contract for six months, with clear deliverables from the first week. • Remote-friendly, with a monthly team day in Tucson. • We reply to every applicant.