Senior IT Support Specialist - network troubleshooting (remote)

We are growing our team at Clearpath Granite Manufacturing Group and adding a Senior IT Support Specialist whose main responsibility will be network troubleshooting. You would work closely with colleagues in operations, support and management. What you will do • Write short how-to guides for problems that keep recurring. • Answer support requests by phone, chat and in person and log every ticket. • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Set up, repair and retire laptops, phones and printers. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with production lines. • CompTIA A+ or similar certification. Working arrangement • Contract for six months, with the possibility of becoming permanent. • Fully remote, with quarterly visits in Oklahoma City. • We will tell you what to expect at each step of the hiring process.