Senior IT Support Specialist - network troubleshooting (remote)

We are growing our team at Rivermark Pike Construction Group and adding a Senior IT Support Specialist whose main responsibility will be network troubleshooting. We build things that last and we are honest about schedules. What you will do • Write short how-to guides for problems that keep recurring. • Answer support requests by phone, chat and in person and log every ticket. • Set up, repair and retire laptops, phones and printers. • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • Experience with permits. • CompTIA A+ or similar certification. Working arrangement • Full-time, with a steady weekday schedule. • Fully remote, with an occasional day on site in Jacksonville. • We will tell you what to expect at each step of the hiring process.