Senior IT Support Specialist - network troubleshooting (remote)

Lumen Beacon Learning Group is an education provider in Baltimore serving students and families, and we need a Senior IT Support Specialist to lead our network troubleshooting. Families are partners. What you will do • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. • Set up, repair and retire laptops, phones and printers. • Keep an accurate asset list and patch schedule. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with enrolment. Working arrangement • Contract for twelve months, with clear deliverables from the first week. • Remote-friendly, with a monthly team day in Baltimore. • We will tell you what to expect at each step of the hiring process.