Senior IT Support Specialist - network troubleshooting (remote)

We are growing our team at Westbrook River Financial Group and adding a Senior IT Support Specialist whose main responsibility will be network troubleshooting. Career paths are clear. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Write short how-to guides for problems that keep recurring. • Set up, repair and retire laptops, phones and printers. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with regulatory reports. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 28 hours a week, mornings. • Remote-friendly, with a monthly team day in Kansas City. • Applications are reviewed on a rolling basis.