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Senior IT Support Specialist - network troubleshooting (remote)

Foxglove Yarrow Hospitality · Remote · contract

Foxglove Yarrow Hospitality is a hospitality company in Seattle with restaurants, rooms and catering, and we need a Senior IT Support Specialist to lead our network troubleshooting. You would join a small organisation of about 18 people, working mostly from home. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Keep an accurate asset list and patch schedule. • Write short how-to guides for problems that keep recurring. • Set up, repair and retire laptops, phones and printers. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with reviews and feedback. • CompTIA A+ or similar certification. Working arrangement • Contract for three months, with the possibility of becoming permanent. • Fully remote, with quarterly visits in Seattle. • We reply to every applicant.

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