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Senior IT Support Specialist - network troubleshooting (remote)

Bright Maple Staffing · Remote · full time

Bright Maple Staffing is a Tampa staffing firm for warehouse, office and healthcare roles. We are hiring a Senior IT Support Specialist to take on network troubleshooting. Recruiters here keep in touch with people long after placement. What you will do • Create and disable user accounts as people join and leave. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Write short how-to guides for problems that keep recurring. • Answer support requests by phone, chat and in person and log every ticket. • Set up, repair and retire laptops, phones and printers. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with candidate screening. • CompTIA A+ or similar certification. Working arrangement • Full-time, with a steady weekday schedule. • Remote-friendly, with an occasional day on site in Tampa. • We will tell you what to expect at each step of the hiring process.

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