Senior IT Support Specialist - network troubleshooting (remote)

Bluepeak Sable Manufacturing is looking for a Senior IT Support Specialist. The job centres on network troubleshooting for customer orders, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Write short how-to guides for problems that keep recurring. • Set up, repair and retire laptops, phones and printers. • Create and disable user accounts as people join and leave. • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with customer orders. Working arrangement • Full-time, on a regular day shift. • Fully remote, with an occasional day on site in Rochester. • We will tell you what to expect at each step of the hiring process.