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Senior IT Support Specialist - network troubleshooting (remote)

Nova Cross Facilities · Remote · part time

Nova Cross Facilities is looking for a Senior IT Support Specialist. The job centres on network troubleshooting for cleaning schedules, and it would suit someone who likes steady, practical work. Clear communication between supervisors and crews matters. What you will do • Write short how-to guides for problems that keep recurring. • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Keep an accurate asset list and patch schedule. • Set up, repair and retire laptops, phones and printers. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with cleaning schedules. Working arrangement • Part-time, about 16 hours a week, with flexible days. • Fully remote, with quarterly visits in Orlando. • We reply to every applicant.

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