Senior IT Support Specialist - network troubleshooting (remote)

Silverline Fox Manufacturing manufactures parts and assemblies at its Rochester plant, and we need a Senior IT Support Specialist to lead our network troubleshooting. Many of our supervisors started on the floor. What you will do • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. • Set up, repair and retire laptops, phones and printers. • Keep an accurate asset list and patch schedule. • Write short how-to guides for problems that keep recurring. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • Experience with production lines. • CompTIA A+ or similar certification. Working arrangement • Full-time, Monday to Friday. • Remote-friendly, with quarterly visits in Rochester. • We will tell you what to expect at each step of the hiring process.