Senior IT Support Specialist - network troubleshooting (remote)

We are growing our team at Lumen Keystone Environmental Services and adding a Senior IT Support Specialist whose main responsibility will be network troubleshooting. Early starts and steady work; we look after our drivers. What you will do • Create and disable user accounts as people join and leave. • Write short how-to guides for problems that keep recurring. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Set up, repair and retire laptops, phones and printers. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • Experience with fleet maintenance. • CompTIA A+ or similar certification. Working arrangement • Full-time, Monday to Friday. • Fully remote, with an occasional day on site in Birmingham. • We will tell you what to expect at each step of the hiring process.