Senior IT Support Specialist - network troubleshooting (remote)

We are growing our team at Redstone Haven Insurance and adding a Senior IT Support Specialist whose main responsibility will be network troubleshooting. We invest in training for new adjusters. What you will do • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Set up, repair and retire laptops, phones and printers. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with customer complaints. • CompTIA A+ or similar certification. Working arrangement • Contract for three months, with the possibility of becoming permanent. • Fully remote, with an occasional day on site in Jacksonville. • We reply to every applicant.