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Senior IT Support Specialist - network troubleshooting (remote)

Bluepeak Wren Arts Center Associates · Remote · full time

We are growing our team at Bluepeak Wren Arts Center Associates and adding a Senior IT Support Specialist whose main responsibility will be network troubleshooting. Everyone pitches in on show days. What you will do • Write short how-to guides for problems that keep recurring. • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Set up, repair and retire laptops, phones and printers. • Create and disable user accounts as people join and leave. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with visitor services. • CompTIA A+ or similar certification. Working arrangement • Full-time, with a steady weekday schedule. • Remote-friendly, with a monthly team day in Anchorage. • We reply to every applicant.

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