Senior IT Support Specialist - network troubleshooting (Raleigh, NC)

Bright Amber Learning Group is looking for a Senior IT Support Specialist. The job centres on network troubleshooting for school calendars, and it would suit someone who likes steady, practical work. Collaboration between teachers and staff is strong. What you will do • Create and disable user accounts as people join and leave. • Set up, repair and retire laptops, phones and printers. • Write short how-to guides for problems that keep recurring. • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with school calendars. Working arrangement • Contract for six months, with clear deliverables from the first week. • On site in Raleigh, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.