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Senior IT Support Specialist - network troubleshooting (Raleigh, NC)

Silverline Keystone Arts Center · Raleigh, NC · full time

Silverline Keystone Arts Center runs a venue and education programmes in Raleigh, and we need a Senior IT Support Specialist to lead our network troubleshooting. You would join a small organisation of about 117 people based in Raleigh. What you will do • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Set up, repair and retire laptops, phones and printers. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with event logistics. Working arrangement • Full-time, Monday to Friday. • On site in Raleigh. • We reply to every applicant.

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