Senior IT Support Specialist - network troubleshooting (Philadelphia, PA)

We are growing our team at Cedar Kestrel Markets Associates and adding a Senior IT Support Specialist whose main responsibility will be network troubleshooting. You would join a small organisation of about 24 people based in Philadelphia. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Set up, repair and retire laptops, phones and printers. • Write short how-to guides for problems that keep recurring. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Keep an accurate asset list and patch schedule. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with online orders. Working arrangement • Full-time, on a regular day shift. • On site in Philadelphia. • We reply to every applicant.