Senior IT Support Specialist - network troubleshooting (Orlando, FL)

Nova Keystone Telecom provides broadband and phone service around Orlando. We are hiring a Senior IT Support Specialist to take on network troubleshooting. You would work closely with colleagues in operations, support and management. What you will do • Write short how-to guides for problems that keep recurring. • Answer support requests by phone, chat and in person and log every ticket. • Keep an accurate asset list and patch schedule. • Set up, repair and retire laptops, phones and printers. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with field visits. Working arrangement • Contract for six months, with a review at the end and a chance of extension. • On site in Orlando, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.