Senior IT Support Specialist - network troubleshooting (Nashville, TN)

Nova Ember Community Partners runs community programmes across Nashville, and we need a Senior IT Support Specialist to lead our network troubleshooting. You would join a small organisation of about 23 people based in Nashville. What you will do • Set up, repair and retire laptops, phones and printers. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Answer support requests by phone, chat and in person and log every ticket. • Keep an accurate asset list and patch schedule. • Write short how-to guides for problems that keep recurring. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with grant reporting. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 24 hours a week, afternoons. • On site in Nashville, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.