Senior IT Support Specialist - network troubleshooting (Nashville, TN)

We are growing our team at Rivermark Drift Legal Group and adding a Senior IT Support Specialist whose main responsibility will be network troubleshooting. We are a close group and share the work. What you will do • Set up, repair and retire laptops, phones and printers. • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. • Keep an accurate asset list and patch schedule. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with client files. Working arrangement • Full-time, Monday to Friday. • On site in Nashville. • We will tell you what to expect at each step of the hiring process.