Senior IT Support Specialist - network troubleshooting (Miami, FL)

We are growing our team at Silverline Ivory Freight and adding a Senior IT Support Specialist whose main responsibility will be network troubleshooting. You would work closely with colleagues in operations, support and management. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Create and disable user accounts as people join and leave. • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Set up, repair and retire laptops, phones and printers. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with proof of delivery. • CompTIA A+ or similar certification. Working arrangement • Contract for three months, with clear deliverables from the first week. • On site in Miami, with some flexibility after the first few months. • We reply to every applicant.