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Senior IT Support Specialist - network troubleshooting (Memphis, TN)

Cedar Haven Insurance Group · Memphis, TN · full time

Cedar Haven Insurance Group sells home, auto and small-business insurance in Memphis, and we need a Senior IT Support Specialist to lead our network troubleshooting. You would work closely with colleagues in operations, support and management. What you will do • Set up, repair and retire laptops, phones and printers. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Create and disable user accounts as people join and leave. • Write short how-to guides for problems that keep recurring. • Keep an accurate asset list and patch schedule. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with catastrophe response. Working arrangement • Full-time, on a regular day shift. • On site in Memphis. • We will tell you what to expect at each step of the hiring process.

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