Senior IT Support Specialist - network troubleshooting (Memphis, TN)

Bright Basin Inspection Services provides independent inspection and testing for industry across Memphis, and we need a Senior IT Support Specialist to lead our network troubleshooting. You would work closely with colleagues in operations, support and management. What you will do • Set up, repair and retire laptops, phones and printers. • Answer support requests by phone, chat and in person and log every ticket. • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Write short how-to guides for problems that keep recurring. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with test reports. Working arrangement • Contract for twelve months, with clear deliverables from the first week. • On site in Memphis. • We reply to every applicant.