Senior IT Support Specialist - network troubleshooting (Madison, WI)

Summit Lakeside Telecom Group is looking for a Senior IT Support Specialist. The job centres on network troubleshooting for customer tickets, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Set up, repair and retire laptops, phones and printers. • Create and disable user accounts as people join and leave. • Keep an accurate asset list and patch schedule. • Write short how-to guides for problems that keep recurring. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with customer tickets. Working arrangement • Full-time, on a regular day shift. • On site in Madison. • We reply to every applicant.