Senior IT Support Specialist - network troubleshooting (Louisville, KY)

We are growing our team at Greenridge Beacon Water Authority Group and adding a Senior IT Support Specialist whose main responsibility will be network troubleshooting. Safety and public health guide our decisions. What you will do • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Set up, repair and retire laptops, phones and printers. • Write short how-to guides for problems that keep recurring. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with treatment plant data. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 20 hours a week, with flexible days. • On site in Louisville. • Applications are reviewed on a rolling basis.