Senior IT Support Specialist - network troubleshooting (Kansas City, MO)

We are growing our team at Cedar Pike Insurance and adding a Senior IT Support Specialist whose main responsibility will be network troubleshooting. We invest in training for new adjusters. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Create and disable user accounts as people join and leave. • Set up, repair and retire laptops, phones and printers. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • Experience with policy renewals. • CompTIA A+ or similar certification. Working arrangement • Full-time, Monday to Friday. • On site in Kansas City, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.