Senior IT Support Specialist - network troubleshooting (Kansas City, MO)

Highbridge Bright Community Partners runs community programmes across Kansas City. We are hiring a Senior IT Support Specialist to take on network troubleshooting. Flexibility and kindness are expected. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Set up, repair and retire laptops, phones and printers. • Keep an accurate asset list and patch schedule. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with benefits enrolment. • CompTIA A+ or similar certification. Working arrangement • Contract for three months, with a review at the end and a chance of extension. • On site in Kansas City. • We will tell you what to expect at each step of the hiring process.