Senior IT Support Specialist - network troubleshooting (Jackson, MS)

Cedar Lantern Property Management manages apartment communities around Jackson, and we need a Senior IT Support Specialist to lead our network troubleshooting. Maintenance and leasing staff share information every day. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Set up, repair and retire laptops, phones and printers. • Answer support requests by phone, chat and in person and log every ticket. • Keep an accurate asset list and patch schedule. • Create and disable user accounts as people join and leave. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with maintenance requests. Working arrangement • Part-time, about 20 hours a week, spread across three days. • On site in Jackson. • We will tell you what to expect at each step of the hiring process.