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Senior IT Support Specialist - network troubleshooting (Houston, TX)

Stonegate Birch Environmental Services · Houston, TX · part time

Stonegate Birch Environmental Services collects and processes waste and recycling around Houston. We are hiring a Senior IT Support Specialist to take on network troubleshooting. You would join a small organisation of about 26 people based in Houston. What you will do • Set up, repair and retire laptops, phones and printers. • Answer support requests by phone, chat and in person and log every ticket. • Keep an accurate asset list and patch schedule. • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with service complaints. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 16 hours a week, afternoons. • On site in Houston. • We reply to every applicant.

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