Senior IT Support Specialist - network troubleshooting (Grand Rapids, MI)

We are growing our team at Rivermark Hollow Energy and adding a Senior IT Support Specialist whose main responsibility will be network troubleshooting. Safety comes first on every shift. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Keep an accurate asset list and patch schedule. • Set up, repair and retire laptops, phones and printers. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Write short how-to guides for problems that keep recurring. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with meter readings. • CompTIA A+ or similar certification. Working arrangement • Full-time, with a steady weekday schedule. • On site in Grand Rapids. • We will tell you what to expect at each step of the hiring process.