Senior IT Support Specialist - network troubleshooting (Fresno, CA)

We are growing our team at Redstone Harbor Arts Center and adding a Senior IT Support Specialist whose main responsibility will be network troubleshooting. You would work closely with colleagues in operations, support and management. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Keep an accurate asset list and patch schedule. • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. • Set up, repair and retire laptops, phones and printers. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with visitor services. Working arrangement • Contract for three months, with the possibility of becoming permanent. • On site in Fresno, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.