Senior IT Support Specialist - network troubleshooting (Detroit, MI)

Bluepeak Ashton Health is looking for a Senior IT Support Specialist. The job centres on network troubleshooting for clinic supplies, and it would suit someone who likes steady, practical work. You would join a small organisation of about 31 people based in Detroit. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Set up, repair and retire laptops, phones and printers. • Create and disable user accounts as people join and leave. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with clinic supplies. Working arrangement • Full-time, with a steady weekday schedule. • On site in Detroit, with some flexibility after the first few months. • We reply to every applicant.