Senior IT Support Specialist - network troubleshooting (Dallas, TX)

Clearpath Birch Arts Center is an arts centre in Dallas with a full calendar of events, and we need a Senior IT Support Specialist to lead our network troubleshooting. You would work closely with colleagues in operations, support and management. What you will do • Write short how-to guides for problems that keep recurring. • Answer support requests by phone, chat and in person and log every ticket. • Create and disable user accounts as people join and leave. • Set up, repair and retire laptops, phones and printers. • Keep an accurate asset list and patch schedule. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with exhibitions. Working arrangement • Full-time, on a regular day shift. • On site in Dallas. • Applications are reviewed on a rolling basis.