Senior IT Support Specialist - network troubleshooting (Cleveland, OH)

Rivermark Quill Hospitality Group is looking for a Senior IT Support Specialist. The job centres on network troubleshooting for food costs, and it would suit someone who likes steady, practical work. You would join a large organisation of about 538 people based in Cleveland. What you will do • Set up, repair and retire laptops, phones and printers. • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • Experience with food costs. • CompTIA A+ or similar certification. Working arrangement • Full-time, with a steady weekday schedule. • On site in Cleveland. • We will tell you what to expect at each step of the hiring process.