Senior IT Support Specialist - network troubleshooting (Cleveland, OH)

We are growing our team at Amberfield Ember Markets Group and adding a Senior IT Support Specialist whose main responsibility will be network troubleshooting. You would join a large organisation of about 567 people based in Cleveland. What you will do • Set up, repair and retire laptops, phones and printers. • Keep an accurate asset list and patch schedule. • Answer support requests by phone, chat and in person and log every ticket. • Create and disable user accounts as people join and leave. • Write short how-to guides for problems that keep recurring. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with store inventory. Working arrangement • Contract for eight months, with the possibility of becoming permanent. • On site in Cleveland. • We reply to every applicant.