Senior IT Support Specialist - network troubleshooting (Boston, MA)

Nova Cobalt Learning Group is looking for a Senior IT Support Specialist. The job centres on network troubleshooting for learning materials, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Write short how-to guides for problems that keep recurring. • Set up, repair and retire laptops, phones and printers. • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with learning materials. Working arrangement • Part-time, about 24 hours a week, with flexible days. • On site in Boston. • We reply to every applicant.